Terms of service

Living Sobriety is software that helps recovery residence operators collect rent, get intake paperwork signed, and manage houses, beds, and residents.

We are not a treatment provider, a landlord, a housing provider, or a party to the agreement between an operator and a resident. We provide no medical, clinical, or legal services. The operator is responsible for their housing, their agreements, and their compliance with the laws that apply to them.

There is no public signup. Operators are onboarded by us; residents and staff are invited by their operator. Accounts are personal — shared logins are not permitted, because they defeat the access controls and audit trail the platform depends on.

Staff and administrator accounts must have two-factor authentication enabled.

Rent is charged to the resident's saved payment method on the schedule the operator sets. The resident pays a 6% service fee on top of the amount charged. The operator receives 100% of the rent; the fee is retained by Living Sobriety and covers payment processing.

The service fee is not refundable. If a payment is refunded, the rent portion is returned and the fee is retained.

Payments recorded as cash, check, or another offline method carry no fee.

Refunds are funded by the operator. Where a refund or a chargeback occurs after the operator has been paid out, the amount is recovered from the operator's balance, and the operator is responsible for covering it.

Operators are responsible for the accuracy of what they enter, for the content of the documents they send residents to sign, and for ensuring those documents meet the requirements of their state. Any starter templates we provide are samples to be reviewed by the operator's own counsel, not legal advice.

Operators must give residents required notice of changes to rent. The platform enforces a minimum of 30 days' notice for an increase; the operator remains responsible for any longer period their law requires.

Do not use the platform to store drug or alcohol test results, clinical or treatment records, or other health information. The platform is not built for that data and storing it would breach these terms.

Do not attempt to access another organization's data, or a resident's data outside your role.

Operators pay a subscription in addition to the service fee. If a subscription lapses, the operator's dashboard becomes read-only after a grace period.

Residents are never cut off because of an operator's billing status. Rent collection continues, the resident portal keeps working, and residents keep access to their signed documents.

Operators own their data and can export it at any time. We do not sell it or use it to build cross-operator profiles of residents.

We aim for the platform to be available and correct, but it is provided without warranties beyond those that cannot be excluded by law. Nothing here limits liability for fraud, willful misconduct, or anything else that cannot lawfully be limited.